Disclosure & Disclaimer
This website is designed to be informative and educational. The information contained in this website is not exhaustive and should not be relied on as a substitute for medical or professional advice when making decisions about your physical, emotional or mental health. We strongly recommend seeking the advice of your consultant, GP, or other qualified health professional before starting any new treatment. While all reasonable care has been taken in the preparation of this website, and the information contained is based on current medical and psychological knowledge, neither MindBodyPleasure nor any contributor makes any representation of any kind, express or implied, as to the completeness or reliability of the material. MindBodyPleasure nor any contributor, will be liable for any damages of any kind to any person who uses, acts or relies upon this material. The information in this website is subject to change without notice. This website does not host any form of advertisement.
Privacy Statement for the MindBodyPleasure Website
MindBodyPleasure has created this privacy statement in order to demonstrate our firm commitment to privacy. The following sections disclose the information gathering and dissemination practices that are operating on our website.
Your e-mail address will only be recorded if you send us a message via any of the contact forms. It will only be used for the purpose for which you have provided it and it will not be added to a mailing list, nor disclosed without your consent.
MindBodyPleasure will record your e-mail address if you send us a message requesting us to do so for a particular purpose or activity. Your email will be used for the purpose for which you have provided it and will not be added to a mailing list unless you request us to do so. We will not use your e-mail address for any other purpose, and will not disclose it, without your consent.
Third Party Access to Information
Except where specified to the contrary, it is our policy not to sell or pass on any personal information that you may have provided to us unless we have your express consent to do so, or where we are required by law to do so.
The MindBodyPleasure website contains links to other sites. MindBodyPleasure is not responsible for the privacy practices or the content of these websites.
Your personal information and order details will only be used for the purpose of processing your purchase. MindBodyPleasure will never share this information with a third party.
What will my parcel look like?
Your order will be delivered in plain packaging via Australia Post and always gift wrapped.
If you’re not home
If there is no-one to accept delivery, Australia Post should take your parcel back to the nearest Post Office. Australia Post will normally leave a card allowing you to collect your delivery from your local Post Office, at your convenience.
If your parcel does not arrive
Whilst we do the best we can to ensure safe and secure delivery of parcels, once a parcel is accepted by Australia Post, delivery of the item is out of our control. Should your parcel not be delivered to the address you entered for shipping, and it is not at your local post office for collection, please get in touch with us for a tracking/parcel number. This number can be used when you lodge a query with Australia Post.
If your parcel is returned to us
If you haven’t collected your parcel or have provided us with an incorrect or incomplete address and the parcel is returned to us, we can send it back to you at your expense.
Some manufacturers include batteries with their product, however where they do not, MindBodyPleasure are not able to supply batteries as it is not allowed through Australia Post.
Due to health & hygiene reasons, we are unable to offer an exchange or refund on used or ‘change of mind’ Adult Products.
For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY. We do not offer a satisfaction guarantee on any of our products.
If your product is found to be faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
BEFORE RETURNING YOUR ADULT PRODUCT:
Before returning a faulty product, may we please ask you to follow a few simple testing procedures as follows:
- Make sure the batteries that are used are of correct type
- Make sure the batteries have been inserted into the product correctly
- Try new batteries as you may be using old worn out batteries
- Make sure battery connectors are not wet or have moisture
- Make sure the security seal has been removed from the battery compartment
Returns Contact Information
Please email us at hello@MindBodyPleasure.com
When returning your product, please make sure you provide the following details in your email:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
- Original order confirmation or invoice you received with your product
- Contact phone number if not provided previously
This will help us to quickly resolve the issue, should we need to contact you.